Refund Policy

Subscription Model

KinkCoach Tools are provided as monthly digital subscriptions.

When you subscribe:

• You receive immediate access to your selected product
• Your subscription renews automatically each month unless cancelled
• You may cancel at any time

Cancellation

You may cancel your subscription at any time:

• Via the Stripe customer portal (link in your welcome email)
• By contacting support@kinkcoach.me

When you cancel:

• Access continues until the end of the current billing period
• No further payments will be taken
• Your subscription will not renew

Refunds

General Policy

Because KinkCoach Tools are digital products with immediate access, refunds are not automatically provided for:

• Partial billing periods
• Change of mind after purchase
• Lack of usage during an active subscription
• Incompatibility with unsupported devices, browsers, or environments

Exceptional Circumstances

Refunds may be considered at our discretion in limited cases, including:

• Duplicate charges (e.g. accidental double payment)
• Severe technical issues where the Service is entirely unusable and we are unable to resolve the issue within a reasonable timeframe
• First-time subscribers who experience a genuine issue shortly after purchase and contact us promptly for support

To request assistance, please contact support@kinkcoach.me with:

• The email address used at purchase
• Your license key (if available)
• A brief description of the issue

Chargebacks and Payment Disputes

If a chargeback or payment dispute is initiated through a bank or card provider without first contacting us:

• Access to the Service may be suspended while the dispute is reviewed
• We may provide relevant transaction and usage information to the payment processor